NHTSA Complaint #11074720 — 2017 JEEP COMPASS

ATTACHED PLEASE FIND MY WORK ORDERS AND THE NUMBER OF TIMES I HAVE CALLED TOW TRUCKS. SINCE DECEMBER 31, 2017, I HAVE BEEN DEALING WITH CONTINUOUS STARTING ISSUES WITH MY 2017 JEEP COMPASS, I HAVE CALLED (5) TOW TRUCKS SO FAR, THE DEALERSHIP CLAIMS SINCE THEY CANNOT DUPLICATE THE ISSUE AT THE DEALERSHIP, THEY CANNOT FIND ANYTHING WRONG WITH MY VEHICLE AND CONTINUE TO RETURN MY CAR KEYS BACK TO ME. MY ONLY SOLUTION FOR NOW IS TO CONTINUE CALL TOW TRUCKS, MY VEHICLE IS STILL UNDER WARRANTY, I HAVE MAILED, RECORDED AND PROVEN EVIDENCE OF MY STARTING ISSUES, NOW IT IS ALMOST MARCH AND MY 2017 JEEP COMPASS STILL HAS STARTING ISSUES. TWO OUT OF THE SIX TOW TRUCK WORKERS INFORMED ME THAT THEY HAVE TOWED NEW JEEP COMPASS'S AND THE REASON FOR THE TOWING IS DUE TO STARTING ISSUES. I WOULD LIKE TO REQUEST AN INVESTIGATION TO SEE IF THERE IS ANY RECALLS NEEDED FOR THIS PARTICULAR ISSUE. I HAVE LOST COUNT ON HOW MANY TIMES I HAVE CALLED FCA, SPOKEN TO MANAGERS, SERVICE MANAGERS AND NOW THE DISTRICT MANAGER AND I HAVE GONE NOWHERE. MY FIRST ROADSIDE ASSISTANCE WAS ON JANUARY 1, 2018, THEY TRIED TO JUMPSTART THE BATTERY NO SUCCESS, I WAITED UNTIL JANUARY 2, 2018 TO CALL A TOW TRUCK TO TOW MY VEHICLE TO THE DEALERSHIP SINCE IT WAS A HOLIDAY, TOOK 4 HOURS FOR THEM TO ARRIVE. SINCE FEBRUARY 18, 2018, MY 2017 JEEP COMPASS IS STILL AT THE DEALERSHIP "UNREPAIRED" THEY PLAN ON RETURNING ME MY VEHICLE THIS WEEK.