NHTSA Complaint #11074634 — 2009 MAZDA MAZDA6

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11074634
Vehicle	2009 MAZDA MAZDA6
Component	STEERING
Date of Incident	October 27, 2017
Date Filed	February 24, 2018
Mileage	125,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

STEERING SAFETY ISSUE URGENT. VEHICLE WAS BEING DRIVEN ON A HIGHWAY WHEN SUDDENLY LOST STEERING, FRONT END OF VEHICLE ELEVATED UPON TURNING STEERING WHEEL WHEN IT WAS STOPPED AND STATIONARY. SUBFRAME OF VEHICLE ROTTED PREMATURELY ALLOWING STEERING LINKAGE ATTACHED TO SUBFRAME TO BECOME DETACHED. VEHICLE UNSAFE AND REQUIRED TOW TO DEALERSHIP. DEALERSHIP INSPECTED VEHICLE AND REPORTED SUBFRAME NEEDED REPLACEMENT IN ORDER TO FIX SAFETY ISSUE - CAR NOT ABLE TO BE DRIVEN UNTIL REPAIR COMPLETE. VEHICLE HAD BEEN SERVICED AT SAME DEALERSHIP FOR YEARS AND ISSUE NEVER REPORTED WITH SUBFRAME. THIS IS AN EXTREMELY UNSAFE CONDITION FOR THESE VEHICLES. TECHNICIAN VERBALLY REPORTED THAT PREMATURE RUST/ROT COULD BE DUE TO LOCATION OF AC CONDENSER DRAIN LINE. SUBFRAME REPLACED WITH NEW MAZDA OEM SUBFRAME. FRIEND WITH SAME MAKE/MODEL/YEAR RECENTLY REPORTED SAME ISSUE WITH SUBFRAME.

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