NHTSA Complaint #11074536 — 2014 FORD ESCAPE

PURCHASED VEHICLE ON 2/17/2018 WITH 73,600 MILES ON THE VEHICLE ON 2/20/2018 DROVE VEHICLE FOR APPROXIMATELY 6 HOURS (PITTSBURGH TO CLEVELAND AND BACK) NEAR THE END OF THE RETURN TRIP, THE TRANSMISSION STARTED TO RANDOMLY DOWNSHIFT AND UP SHIFT ON RELATIVELY LEVEL GROUND WHILE CRUISE CONTROL WAS ON AT ABOUT 67 MPH. WITHIN A MINUTE OF THIS BEHAVIOR, THE INFORMATION DISPLAY INDICATED A TRANSMISSION FAULT: SERVICE IMMEDIATELY. I PULLED OVER AND TURNED THE CAR OFF AND ON AGAIN. THE FAULT CLEARED. CALLED DEALER AND STATED MY ISSUE. TOOK CAR TO DEALER (SMAIL HONDA GREENSBURG, PA) ON 2/21. ON THE TRIP TO THE DEALER, THE FAULT HAPPENED TWO MORE TIMES. ONE OF THOSE TIMES I HEARD A LOUD CLUNKING NOISE.WHILE I WAS APPLYING THE BRAKES. DEALER FOUND A WRONG GEAR RATIO FAULT ON THE TRANSMISSION AND IS REPLACING THE UNIT WITH ONE THAT HAS 46000 MILE ON IT. ALL OCCURRENCES OF THE FAULT WERE ON THE HIGHWAY ABOVE 50MPH VEHICLE HAD 74400 MILES WHEN DEALER TOOK POSSESSION TO REPAIR