NHTSA Complaint #11074285 — 2013 DODGE GRAND CARAVAN

VISIBILITY issue reported to NHTSA

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Complaint Details

ODI Number	11074285
Vehicle	2013 DODGE GRAND CARAVAN
Component	VISIBILITY
Date of Incident	February 7, 2018
Date Filed	February 22, 2018
Mileage	70,787 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT THE HEATING SYSTEM FAILED AND THE DRIVER'S SIDE VENTS PRODUCED COLD AIR. THE VEHICLE WAS TAKEN TO GANDRUD DODGE CHRYSLER JEEP (2300 AUTO PLAZA WAY, GREEN BAY, WISCONSIN 54302, 920-468-1212) WHERE IT WAS DIAGNOSED THAT THE FRONT AND REAR PASSENGER ACTUATORS FAILED. THE FRONT ACTUATOR WAS REPLACED, BUT THE REAR ACTUATOR WAS NOT. THE MANUFACTURER STATED THAT THE 2013 DODGE GRAND CARAVAN WAS NOT INCLUDED IN THE MANUFACTURER WARRANTED ACTUATOR REPLACEMENT. THE REPAIR WAS ONLY EXTENDED TO THE 2014 AND 2015 DODGE GRAND CARAVANS. THE CONTACT WANTED TO PROVIDE THE FAILED ACTUATOR HEATER (PART NUMBER: 68299450AA). THE FAILURE MILEAGE WAS 70,787.

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