NHTSA Complaint #11073280 — 2010 MERCURY MARINER

MY 2010 MERCURY MARINER I RECENTLY PURCHASED SUDDENLY BECAME EXTREMELY DIFFICULT TO STEER REQUIRING ALOT OF EFFORT TO TURN THE VEHICLE. LUCKILY NO ACCIDENT OCCURRED. I LATER FOUND A SAFETY RECALL ON THE NHTSA WEBSITE THAT STATED THIS COULD HAPPEN WITH THIS VEHICLE AND THAT FORD WOULD REPAIR THE PROBLEM FREE OF CHARGE. WHEN I CALLED FORD/LINCOLN THEY SAID THAT THIS VEHICLE HAD BEEN LOOKED AT A FEW MONTHS AGO AND HAD NOT DISPLAYED THIS PROBLEM AS OF THEN SO NO PARTS WERE REPLACED. NOW THAT IT ACTUALLY HAS DISPLAYED THE LACK OF STEERING PROBLEM THAT THE RECALL STATES IT COULD, FORD SAYS THEY DON'T HAVE TO FIX IT NOW BECAUSE THEY ALREADY LOOKED AT IT BEFORE IT DID IT... WHAT??? I AM HOPING YOU AT THE NHTSA WILL HELP ME TO GET FORD TO FOLLOW THROUGH ON HONORING THEIR SAFETY RECALL WITH MY VEHICLE AS THE RECALL STATES THAT FORD IS RESPONSIBLE FOR THE COST OF REPAIRS TO FIX THIS ISSUE WITH THE STEERING THAT MY VEHICLE IS EXPERIENCING. OBVIOUSLY SINCE MY VEHICLE DID EXACTLY WHAT THE SAFETY RECALL SAID IT COULD DO, FORD DID NOTHING TO CORRECT THIS PROBLEM WHEN THEY CLAIM TO HAVE LOOKED AT IT BEFORE. THEREFORE, FORD SHOULD STILL BE REQUIRED TO HONOR THE SAFETY RECALL AND CORRECT THIS ISSUE. THANK YOU.