NHTSA Complaint #11073031 — 2016 FORD ESCAPE

THE BACK WINDSHIELD ON MY 2016 FORD ESCAPE SHATTERED FOR THE SECOND TIME WITHIN THE PAST YEAR AND A HALF FOR NO APPARENT REASON. IN BOTH INSTANCES, THE VEHICLE WAS PARKED. THE FIRST TIME IT OCCURRED WHILE I WAS WARMING UP THE CAR ONE MORNING AT MY RESIDENCE WITH THE BACK DEFROSTER ON. THE SECOND OCCURRENCE HAPPENED WHILE THE VEHICLE WAS PARKED AT MY PLACE OF EMPLOYMENT THIS WEEK, WHICH I DID NOT DISCOVER UNTIL THE MIDDLE OF THE DAY UPON APPROACHING THE VEHICLE. THE BACK DEFROSTER WAS USED WHILE WARMING UP THE VEHICLE THAT MORNING. THE CAUSE OF THIS IS UNKNOWN, HOWEVER, I SUSPECT IT MAY SOMEHOW BE RELATED EITHER WITH USE OF THE BACK DEFROSTER COMBINED WITH THE COLD WEATHER, OR PERHAPS SOMETHING STRUCTURALLY. I HAVE NEVER HAD THIS OCCUR WITH ANY OTHER VEHICLE I'VE DRIVEN BEFORE AND FOR IT TO HAPPEN TWICE LEADS ME TO BELIEVE THAT THERE IS SOME SORT OF DEFECT WITH THE VEHICLE, AS I DO NOT BELIEVE IT WAS HIT WITH A FOREIGN OBJECT, ESPECIALLY TWO TIMES. BESIDES THE COST AND INCONVENIENCE, I AM ALSO CONCERNED WITH A POTENTIAL SAFETY ISSUE INVOLVING THE BACK WINDSHIELD.