NHTSA Complaint #11628486 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the front driver’s and passenger’s side windshield wipers failed to operate as intended while activated. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the body control module needed to be replaced. The local dealer was contacted by the independent mechanic, and the parts for the repairs were ordered. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 95,000.