NHTSA Complaint #11065753 — 2012 TOYOTA SIENNA

STEERING KNOCK IS EXPERIENCED AT SPEEDS OF APPROXIMATELY 35MPH AND LESS WHENEVER STEERING LEFT OR RIGHT. THIS CONDITION WAS FIRST NOTICED AT APPROXIMATELY 80K MILES AND HAS GOTTEN WORSE OVER THE NEXT 50K MILES. THE KNOCK IS NOT ONLY FELT IN THE STEERING WHEEL, BUT IT HAS BECOME AN AUDIBLE NOISE AS WELL. I'VE READ SEVERAL COMPLAINTS WHERE DEALERS HAVE FIXED THIS KNOWN PROBLEM, HOWEVER I HAVEN'T SEEN ANY RECALLS ON THIS OR ANY INFORMATION FROM TOYOTA STATING THAT THIS IS A KNOWN CONDITION AND IS SAFE TO CONTINUE OPERATION. UNTIL TOYOTA ACKNOWLEDGES THIS AS A KNOWN PROBLEM AND DETERMINES WHETHER OR NOT IT IS A SAFETY ISSUE, THEN I'LL CONTINUE TO OPERATE MY 2012 SIENNA WITH THE UNDERSTANDING THAT IT IS SAFE TO OPERATE AND JUST PUT UP WITH THE KNOCK. IT WOULD CERTAINLY BE GREAT IF TOYOTA WOULD AT LEAST PUT ITS CUSTOMER'S MIND AT EASE BY AT LEAST MAKING A STATEMENT ABOUT THE CONDITION AND WHETHER IT IS SAFE TO CONTINUE OPERATION OF VEHICLES WITH THIS CONDITION.