NHTSA Complaint #11063520 — 2008 FORD ESCAPE HYBRID

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11063520
Vehicle	2008 FORD ESCAPE HYBRID
Component	STEERING
Date of Incident	January 11, 2018
Date Filed	January 18, 2018
Mileage	166,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

POWER STEERING WENT OUT IN MY 08 ESCAPE. TOOK TO FORD DEALERSHIP WHO TOLD ME THAT RECALL WAS NO LONGER ATTACHED TO THE VEHICLE SINCE ITS OVER THE 46,000 MILES LIMIT. I INFORMED THEM THAT THERE IS NO EXPIRATION OR MILEAGE ON RECALLS. THEY THEN SAID THAT IT NEEDS A SOFTWARE UPDATE AND THE COST WILL BE ABOUT $1000. MY HUSBAND WAS DRIVING IT TO WORK AND NOTICED THE STEERING WHEEL STARTED TO SHAKE WHEN STOPPED. THEN DRIVING HOME THE POWER STEERING WENT OUT.

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