NHTSA Complaint #11646314 — 2008 FORD ESCAPE HYBRID

The contact owns a 2008 Ford Escape Hybrid. The contact stated while driving at approximately 25 MPH and making a left turn, the steering wheel became stiff and made a hard right and the vehicle jumped the curb. The brake pedal was depressed, and the vehicle came to a stop. The contact stated that on several occasions while driving at various speeds, the vehicle failed to steer correctly, and the steering wheel needed to be held with added force. The TPMS warning light was illuminated. The vehicle was taken to an independent mechanic, but the vehicle was not repaired. The vehicle was taken to the residence where the torque sensor was replaced; however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 290,000.