NHTSA Complaint #11060906 — 2012 TOYOTA SIENNA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11060906
Vehicle	2012 TOYOTA SIENNA
Component	STEERING
Date of Incident	December 14, 2017
Date Filed	January 6, 2018
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE VEHICLE MADE THUMPING / POPPING NOISE WHEN TURNING STEERING - MOSTLY TURNING LEFT, BUT NOT EXCLUSIVE TO LEFT TURNS. THE SOUND WAS RECOGNIZABLE MORE DURING LOWER SPEEDS, AND LESS NOTICEABLE AT HIGHER SPEEDS. THIS WENT ON FOR A COUPLE OF MONTHS, AND FEARING SAFETY ISSUES AND LOSS OF STEERING, I GOT IT FIXED AT THE DEALERSHIP. THE DEALERSHIP REPLACED THE STEERING MID-SHAFT AND HAD TO PERFORM THE ALIGNMENT AT A COST OF APPROX $650. IT HAS BEEN 3 WEEKS SINCE, AND THE ISSUE HAS NOT OCCURRED AGAIN.

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