NHTSA Complaint #11058410 — 2017 NISSAN ROGUE

PREPARING FOR A ROAD TRIP, WE HAD THE CAR IN OUR GARAGE AND FILLED THE WASHER FLUID TANK (AFTER COMPLETELY EMPTYING IT) WITH FLUID THAT WILL NOT FREEZE UP TO -40F AND IT WAS WORKING FINE FOR A FEW HOURS WHILE DRIVING, HOWEVER LATER WHILE DRIVING NO FLUID WAS COMING OUT ON EITHER THE FRONT OR REAR WINDSHIELD. THE PUMP WAS WORKING, BUT THE TOP LINES AND NOZZLES WERE FROZEN SO NOTHING WAS COMING OUT. THIS WAS EXTREMELY DANGEROUS. IT WAS MAYBE 10F OUTSIDE WITH SALTY AND WET ROADS DUE TO LIGHT FLURRIES AND WE WERE SUPPOSED TO BE DRIVING HOME ON INTERSTATE HIGHWAYS FOR 8 HOURS. WE LOST VISIBILITY MULTIPLE TIMES AND HAD TO KEEP PULLING OVER TO MANUALLY WIPE DOWN THE WINDSHIELDS AND EVENTUALLY WERE UNABLE TO MAKE OUR TRIP AS PLANNED BECAUSE OF HOW IMPOSSIBLE AND UNSAFE IT WAS TO USE THE CAR. THE NOZZLES AND LINES ARE SIMPLY TOO SMALL AND IT'S NOT A PROBLEM WITH OUR FLUID AS IT WAS COMPLETELY LIQUID. WE COULD FEEL HOW TIGHT THE TUBES WERE AND HOW IT WAS UNABLE TO GET THE FLUID THROUGH. YOU DO NOT REALIZE HOW NECESSARY WINDSHIELD FLUID IS UNTIL YOUR CAR GETS COVERED IN SALT BEHIND A TRUCK ON THE INTERSTATE AND YOU INSTANTLY CANNOT SEE ANYTHING. THIS IS UNACCEPTABLE AND EXTREMELY UNSAFE FOR ALL PEOPLE DRIVING IN THE WINTER. IT IS STILL NOT WORKING PROPERLY AND IT'S 20F TODAY WHICH IS AVERAGE NORTHEAST TEMPERATURE. SOMETIMES WE GET A VERY LIGHT SPRAY THROUGH THE FRONT WINDSHIELDS - I'D SAY MAYBE 15% OF WHAT NORMALLY GETS OUT. THIS ISSUE HAS PUT US IN DANGER.