NHTSA Complaint #11057396 — 2011 HYUNDAI SONATA

ON 7-18-2017 MY 2011 HYUNDAI SONATA LOST POWER AS I WAS DRIVING IN THE CITY AND I WAS ABLE TO COAST TO SAFER PLACE OFF A BUSY ROAD. IMMEDIATELY FELLOW DRIVER ALERTED ME THAT THERE IS FIRE UNDER THE FRONT OF THE CAR. 911 WAS CALLED BUT THE FIRE DEVELOPED VERY QUICKLY AND THE CAR WAS NOT SAVED. SPECIAL CHEMICALS WERE USED TO PUT OUT THE FIRE. THE POLICE ORDERED THE VEHICLE TO BE TOWED. ON 7-19 I INFORMED HYUNDAI DEALERSHIP IN DES PLAINES ILLINOIS OF THE EVENT AND OFFERED THEM THE VEHICLE TO INSPECT IF NEEDED. THEY DECLINED AND TOLD ME TO OPEN THE CASE WITH HQ. I CONTACTED THEM AND CASE WAS OPEN AS THE VEHICLE WAS UNDER RECALL FOR DANGER OF ENGINE CATCHING FIRE. ASKED THEM TO TAKE POSITION OF THE VEHICLE OR AGREE TO PAY STORAGE CHARGES BUT THEY DECLINED. OVER ONE MONTH LATER HYUNDAI REQUESTED ME TO PROVIDE THE VEHICLE FOR INSPECTION. THE CAR WAS NO LONGER AVAILABLE AND CASE WAS CLOSED AS THERE WAS NO VEHICLE TO INSPECT. POLICE REPORT ALONG WITH PICTURES WERE SUBMITTED TO HYUNDAI WITH THE ORIGINAL CLAIM.