NHTSA Complaint #11056018 — 2017 GMC TERRAIN UNKNOWN OR OTHER

Complaint Details

ODI Number	11056018
Vehicle	2017 GMC TERRAIN
Component	UNKNOWN OR OTHER
Date of Incident	December 16, 2017
Date Filed	December 22, 2017
Mileage	3,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

I'VE HAD MY TERRAIN FOR 3 MONTHS. CAR HAD 3400 MILES AT THE TIME OF THE ISSUE. BACKED OUT OF MY DRIVEWAY, PUT THE CAR IN DRIVE AND IT WOULDN'T GO. THE CAR WOULD REV UP BUT WOULDN'T MOVE FORWARD. HAD TO PUT THE CAR IN NEUTRAL AND PUSH OUT OF THE MIDDLE OF THE STREET. CAR WAS STRANDED IN THE STREET FOR THREE DAYS DUE TO THE DEALERSHIP SERVICE DEPARTMENT BEING CLOSED. EACH DAY I TRIED TO PUT THE CAR IN DRIVE AND IT STILL WOULDN'T GO WHEN PUT IN DRIVE OR MANUAL ONLY REVERSE. CAR WAS TOWED TO THE DEALERSHIP AND SAT FOR ANOTHER DAY BEFORE THE DEALERSHIP COULD GET TO IT. DEALERSHIP CALLED AND THE CAR WOULD DRIVE WITH NO ISSUE. ASKED IF SOMETHING COULD HAVE SHIFTED WHEN THE CAR WAS TOWED SO THEY KEPT THE CAR ONE MORE DAY TO RUN SOME DIAGNOSTIC TESTS WHICH STILL RESULTED IN NOTHING BEING FOUND.

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