NHTSA Complaint #11055727 — 2014 RAM PROMASTER

DRIVING 68 MPH ON INTERSTATE & TRANSMISSION GOES INTO NEUTRAL WITH NO WARNING. DASH LIGHTS SAY "SERVICETRANSMISSION" AND ENGINE LIGHT ON! COAST TO SIDE OF ROAD, WILL NOT GO INTO GEAR. FOUND THAT BY USING OBD2 CODE READER AND RESETTING CODES, TURNING ENGINE OFF THEN BACK ON, IT WILL DRIVE NORMALLY AGAIN. HAPPENS RANDOMLY. IT MAY PERFORM NORMALLY FOR 5 MILES OR 5000 MILES BEFORE IT HAPPENS AGAIN. TRANSMISSION PERFORMS PERFECTLY BETWEEN OCCURRENCES. VEHICLE TAKEN TO 4 DIFFERENT DEALERS. THEY WANT TO REPLACE EVERY SENSOR/PART THAT CAME UP IN CODES, AND WE DID PAY TO HAVE 2 REPLACED AND IT'S STILL OCCURRING. WE THINK IT'S A VOLTAGE /GROUND ISSUE BUT SERVICE DEPARTMENTS ACT LIKE THEY DON'T WANT TO HEAR THAT. WE HAD TO COAST OFF AND MERGE BACK ON I 85 BY ATLANTA, GA 6 TIMES JUST ABOUT GETTING RUN OVER BY HEAVY TRAFFIC. WE HAVE CALLED FCA AND THEY OFFERED NO ASSISTANCE. THERE WAS A WIRING HARNESS RECALL FOR PROMASTERS IN 2014 BUT THEY SAY OUR VEHICLE ISN'T ON LIST. WE HAVE LOST $10,000 REVENUE FOR DECEMBER AND ARE OUT ABOUT $1800 FOR PARTS WE DIDN'T NEED. NONE OF THE RAM BUSINESS LINK SERVICE DEPT. KNOW HOW TO FIX VEHICLE. WE CALLED RAM COMPLAINT LINE AND THEY OFFERED NO ADVICE. THIS PROBLEM PUTS OURSELVES AND OTHER DRIVERS IN A DANGEROUS SITUATION WHEN WE HAVE TO COAST OFF INTERSTATE OR PULL OFF HIGHWAYS WITH NO SHOULDERS OR IN CONSTRUCTION ZONES.