NHTSA Complaint #11055038 — 2011 FORD FUSION

TAKATA RECALL & STEERING FAILURE I HAVE A 2011 FORD FUSION ON WHICH THE STEERING SUDDENLY FAILED, WITHOUT ANY WARNING, WHILE DRIVING. THANKFULLY THE FAILURE OCCURRED CLOSE TO OUR HOME AND MY WIFE WAS ABLE TO MAKE IT HOME WITHOUT INCIDENT. I'VE BEEN DOING RESEARCH ONLINE AND LEARNED THAT THIS IS A COMMON PROBLEM. WHILE FORD HAS ISSUED A RECALL FOR SOME LATER MODELS, THEY ARE NOT COVERING ALL VIECHLES WITH THE SAME PART. I AM CONTACTING YOU TO RAISE AWARENESS THAT THE PROBLEM STILL EXISTS AND IS STILL IMPACTING PEOPLE. I HAVE OWNED MANY CARS THAT ARE MUCH OLDER AND HAVE NEVER HAD A COMPLETE STEERING LOSS. I ALSO WANT TO LET YOU KNOW THAT WE ARE STILL WAITING FOR RESOLUTION OF THE TAKATA AIRBAG RECALL. THE RECALL WAS ISSUED BY FORD IN JULY OF 2016. WE HAVE CONTINUED TO DRIVE THE CAR WITH THE PROMISE BY FORD THAT THE CAR IS SAFE, HOWEVER, AS I CONTINUE TO READ ABOUT INCIDENTS ONLINE, REALIZE THAT MAY NOT BE THE CASE. AFTER ALL, IF IT WERE SAFE THERE WOULDN'T HAVE BEEN A RECALL. MY WIFE HAS GOTTEN TO THE POINT WHERE SHE DOESN'T WANT TO DRIVE THE CAR FOR CONCERNS FOR HER SAFETY. I FEEL THIS IS UNACCEPTABLE AND AM ASKING FOR YOUR HELP TO HOLD FORD ACCOUNTABLE TO: 1.ACCEPT RESPONSIBILITY FOR THE STEERING ISSUE AND THE RISK IT POSSES AND EXTEND THE RACALL TO ALL AFFECTED VIECHLES 2.EXPEDITE THE REPAIR ON THE AIRBAG RECALL THANK YOU!