NHTSA Complaint #11638423 — 2011 FORD FUSION

The contact owned a 2011 Ford Fusion. The contact received notification of NHTSA Campaign Number: 21V158000 (Air Bags); prompting the contact to schedule the vehicle for repair. The vehicle was taken to the dealer, who refused to perform the recall repair, but the contact was unaware of the reason for the refusal. The vehicle was not repaired but remained at the dealer. The manufacturer was notified of the failure but provided no assistance. The contact was later informed that the vehicle was towed away and destroyed without his consent. The contact had not experienced a failure. The VIN was not available.