NHTSA Complaint #11051001 — 2013 FORD TAURUS ENGINE

Complaint Details

ODI Number	11051001
Vehicle	2013 FORD TAURUS
Component	ENGINE
Date of Incident	November 28, 2017
Date Filed	November 28, 2017
Mileage	76,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

CAR WAS BROUGHT IN TO CHANGE THE SERPENTINE BELT AT 76,000 MILES. TECH NOTICED THAT THE WATER PUMP WAS LEAKING THROUGH THE WEEP HOLE AND SAID THAT IT NEEDED TO BE REPLACED. THIS JOB WAS QUOTED AT OVER $2000. HUNDREDS OF OTHER WATER PUMP FAILURES HAVE BEEN REPORTED, SOME AS EARLY AS 45,000 MILES, AND FORD REFUSES TO ISSUE A RECALL. THE PUMP FAILS AT THE MAIN BEARING AND SPEWS COOLANT INTO THE CRANKCASE WHICH KILLS THE ENGINE AND TOTALS THE CAR. THERE WAS NO CHECK ENGINE LIGHT, NO WARNING SIGNS WHATSOEVER. IF IT WERE NOT FOR A ROUTINE BELT CHANGE THIS ISSUE WOULD NOT HAVE BEEN CAUGHT AND WOULD HAVE RESULTED IN A CATASTROPHIC FAILURE OF THE MOTOR. THIS IS UNACCEPTABLE AS IT HAPPENS TO ALL DURATEC EQUIPPED FORD VEHICLES AND FORD REFUSES TO COVER THIS FAILURE UNDER A RECALL FOR THE DEFECTIVE WATER PUMP.

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