NHTSA Complaint #11047706 — 2013 FORD C-MAX HYBRID

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT THE 12-VOLT BATTERY DID NOT STAY CHARGED. THE BATTERY DIED OVERNIGHT AND WAS JUMPSTARTED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TOWED TO THE DEALER (KOERNER FORD OF SYRACUSE, SYRACUSE, NY, 315-474-4275) WHERE THE BATTERY WAS RECHARGED AND RESTARTED THE VEHICLE. A DIAGNOSTIC TEST WAS PERFORMED, BUT THE TECHNICIAN WAS UNABLE TO PINPOINT THE SOURCE OF THE FAILURE. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE WAS NOT REPAIRED. THE CONTACT COMPLAINED TO THE STATE ATTORNEY GENERAL AND WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 30,000.