NHTSA Complaint #11046659 — 2011 VOLKSWAGEN GTI

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11046659
Vehicle	2011 VOLKSWAGEN GTI
Component	ENGINE
Date of Incident	August 15, 2017
Date Filed	November 16, 2017
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

60K MILES TIMING CHAIN TENSIONER FAILED AT IDLE IN MY GARAGE CAUSING CATASTROPHIC ENGINE DAMAGE. VWOA DECLINED ASSISTANCE DESPITE TSB EXISTING FOR UPDATED PART. VWOA CITED REASON OF FAILURE AS IMPROPER MAINTENANCE. ALL MY MAINTENANCE WAS DONE ON TIME OR EARLY AT VW DEALERS WITH THE EXCEPTION OF 3 OIL CHANGES I PERFORMED MYSELF WITH RECOMMENDED OIL. THE RATE OF FAILURE IS EXTREMELY HIGH AND CUSTOMERS ARE NOT BEING INFORMED THAT AN UPDATED PART EXISTS. I BROUGHT THIS CAR INTO THE DEALER TWICE FOR CAMSHAFT CORRELATION CODES WHICH WERE VERIFIED AND I WAS TOLD IT'S NORMAL OPERATION. THIS COST ME $3000 TO REPAIR. ALSO WARRANTY EXTENSIONS ON OTHER PARTS ARE NOT DISCLOSED WHEN YOU RUN YOUR VIN ON VW'S WEBSITE. FRAUDULENT CONCEALMENT IS BEING COMMITTED. IF THIS HAPPENED WHILE THE VEHICLE WAS IN MOTION A CRASH COULD HAVE OCCURRED AS ALL POWER WAS LOST.

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