NHTSA Complaint #11039358 — 2017 SUBARU LEGACY

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11039358
Vehicle	2017 SUBARU LEGACY
Component	UNKNOWN OR OTHER
Date of Incident	October 12, 2017
Date Filed	October 24, 2017
Mileage	8,750 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WINDSHEILD- THE MATERIALS USED FOR THE WINDSHIELD IN THIS VEHICLE ARE SUBSTANDARD. I LEASED THE VEHICLE ON 4/18/2017 AND IT IS NOW 10/24/2017 AND MY WINDSHEILD HAS CRACKED TWICE. THE FIRST TIME IT CRACKED I HAD IT REPLACED RIGHT AWAY. THIS TIME I DECIDED TO WAIT A WEEK OR SO TO SEE IF IT WOULD CONTINUE TO HAVE ISSUES THE WINDSHIELD HAS NOW CRACKED IN THREE DIFFERENT PLACES. I HAVE NOT CHANGED MY DRIVING HABITS AND MY PREVIOUS VEHICLES HAVE NEVER HAD THIS ISSUE. I DID SOME ONLINE RESEARCH AND SPOKE TO SOME OTHER SUBARU OWNERS AND THIS IS A KNOWN ISSUE WITH NEWER OUTBACKS AND LEGACY MODELS. IT IS UNACCEPTABLE FOR SUBARU TO SELL THESE OBVIOUSLY FAULTY WINDSHIELDS TO THE PUBLIC I HAVE MADE COMPLAINTS TO THE SUBARU DEALER AND I JUST GET THE RESPONSE THAT THERE IS NOTHING THEY CAN DO EXCEPT REPLACE THE WINDSHIELD AT FULL RETAIL COST.

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