NHTSA Complaint #11534912 — 2017 SUBARU LEGACY

Jan 2021 my battery died. So I called AAA and they were able to replace it. Then last year I received a notice of a problem with batteries. I submitted a claim with the SUBARU BATTERY SETTLEMENT. I submitted my receipts. They denied my claim stating that I did not use a Subaru authorized dealer AND that I did not notify Subaru 10 days PRIOR to the new battery. I am at a loss to understand how this Settlement is working. I did not anticipate the battery dying. I needed to be able to drive, so I called AAA who I think is generally reputable. Do people actually call the car manufacturer and wait 10 days to put in a new battery? This is a joke. I appealed and they denied it twice. How can this be??