NHTSA Complaint #11713752 — 2017 SUBARU LEGACY

I drove into the parking lot of Walgreens, then drove around and pulled into a parking spot facing the south side of the building and put my foot on the brake to stop and park. Instead of stopping, the car suddenly lurched forward violently and slammed into the brick wall of the building. My wife called 911 since I told her my chest really hurt. When the police came, I told them my foot must have slipped off the brake and hit the accelerator, since I had no idea what else might have caused the car to accelerate like that. My wife drove the car home and then drove to the ER where the EMTs had taken me. A CT scan showed that I had a fractured sternum, since my chest hit the steering wheel full force after the air bags failed to deploy. I was in excruciating pain for a few weeks, and after I felt better, we submitted a claim to our insurance company. We then took our 2017 Subaru Legacy to a certified Subaru collision repair center. We were shocked to find that the car was totaled, since it was still drivable. Something kept bothering us about the crash, since EyeSight should have applied the brakes if I had accidentally accelerated and it detected a brick wall in front of our car. After some research, we stumbled on the information about the Class-Action Lawsuit that was just settled by Subaru for reports of Sudden Unintended Acceleration (SUA). The description of what happens with SUA was exactly what I experienced, but this was the first we had heard of it. We were never notified about the lawsuit, even though our VIN number shows our car was involved. Our Subaru dealership had all our contact information since we bought our Legacy from them and they have done all the maintenance work on it. Unfortunately, we released our car to Copart as part of our insurance settlement, so there’s no way to check the EDR data. PLEASE let others know about this major safety issue before anyone else is seriously injured!