NHTSA Complaint #11034726 — 2012 TOYOTA SIENNA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11034726
Vehicle	2012 TOYOTA SIENNA
Component	STEERING
Date of Incident	October 17, 2017
Date Filed	October 19, 2017
Mileage	54,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

WE HAVE 54K MILES ON OUR VAN AND HEARD A KNOCKING NOISE WHEN WE WOULD MAKE A TURN (RIGHT OR LEFT). I BROUGHT TO DEALERSHIP AND THEY SAID WE NEEDED TO REPLACE THE INTERMEDIATE STEERING SHAFT. THE COST WAS $750. I LOOKED ONLINE AND SEE PREVIOUS RECALLS FOR TOYOTA FOR THIS SAME PROBLEM. I ALSO SEARCHED AND FOUND SEVERAL COMPLAINTS ABOUT THIS SAME PROBLEM WITH NEWER YEAR SIENNAS LIKE MINE. THIS IS OBVIOUSLY A DEFECT THAT IS STILL IMPACTING TOYOTA AND CONSUMERS. TOYOTA WAS NOT WILLING TO LISTEN TO OUR PROBLEM OR HELP IN ANY WAY.

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