NHTSA Complaint #11034499 — 2014 CHEVROLET SONIC

TL* THE CONTACT OWNS A 2014 CHEVROLET SONIC. WHILE DRIVING 30 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC AND THE FAILURE CODE FOR THE CATALYTIC CONVERTER APPEARED. THE CODE WAS CLEARED, BUT IT RE-ILLUMINATED. THE LOCAL DEALER (DEPAULA CHEVROLET, 785 CENTRAL AVE, ALBANY, NY, 12206) WAS CONTACTED AT 518-278-6036 AND STATED THAT THEY SERVICED THE VEHICLE FOR THE SAME FAILURE IN JUNE OF 2017. NO ADDITIONAL ASSISTANCE WAS OFFERED. THE CONTACT STATED TO THE DEALER THAT SHE WAS UNAWARE THAT HER VEHICLE WAS SERVICED AT THE TIME FOR THE FAILURE BECAUSE THE VEHICLE WAS TAKEN IN FOR AN OIL CHANGE AND TIRES. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 19,000.