NHTSA Complaint #11034471 — 2013 FORD C-MAX ENERGI

FOR THE PAST COUPLE MONTHS THE STEERING SOUNDED LIKE IT NEEDED LUBRICATION, BUT I COULDN'T FIND ANY LUBRICATION POINTS EVERYTHING IS SEALED, THEN THE OTHER DAY WHILE MY WIFE WAS DRIVING THE STEERING WENT OUT AND A WARNING MESSAGE APPEARED SERVICE POWER STEERING ASSIST NOW AND THE STEERING WHEEL LOCKED UP ( IT WOULD ONLY GO STRAIGHT NOT RIGHT OR LEFT) LUCKILY SHE WAS GOING INTO A TURN WITH A TURN OUT NEXT TO IT SO SHE COULD GET IT STOPPED. SHE RE STARTED THE CAR AND HAD MANUAL STEERING AND GOT THE CAR HOME. LATER I STARTED IT GOT THAT MESSAGE AND AN ADVANCE TRAC WARNING AND COULDN'T TURN THE STEERING WHEEL AFTER MOVING FORWARD AND BACKWARD A FEW TIMES AND RESTARTING THE CAR SEVERAL TIMES I WAS ABLE TO DRIVE IT TO MY MECHANIC WHO EXPERIENCED THE SAME PROBLEMS AND SUGGESTED WE TAKE IT TO A FORD DEALERSHIP. SO WE LOADED IT ON A CAR DOLLY AND TOWED IT 60 MILES TO THE NEAREST DEALERSHIP AND RECOMMENDED A $2400. REPAIR REPLACING THE POWER STEERING ASSEMBLY THE CAR HAS AROUND 75000 MILES ON IT AND IS ONLY 4 YEARS OLD. I HAVE READ ONLINE THAT FORD HAS HAD RECALLS FOR THE POWER STEERING ASSEMBLY FOR 2013 CAR BUT NOT THE C-MAX. PLEASE HELP BEFORE SOMEONE DIES.