NHTSA Complaint #11034460 — 2015 FORD FOCUS VISIBILITY/WIPER

Complaint Details

ODI Number	11034460
Vehicle	2015 FORD FOCUS
Component	VISIBILITY/WIPER
Date of Incident	August 23, 2017
Date Filed	October 18, 2017
Mileage	6,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I OWNED THE VEHICLE 2 YEARS AND THEN REPLACED THE WIPER BLADES AT NAPA. THEN THEY STARTED STOPPING MIDWAY ON THE GLASS OR SLOWING AND STOPPING. I REPLACED THE BLADES WITH GENUINE FORD BLADES AT THE DEALER'S QUICK LANE, BUT THE PROBLEM CONTINUED. THE SERVICE DEPT. COULDN'T FIND ANY PROBLEM ON TWO VISITS, AND SAID IT HAS AN ADVANCED SENSOR SYSTEM AND "IT'S SUPPOSED TO DO THAT." I AM AFRAID THE WIPERS WILL GIVE OUT IN A STORM. THE SERVICE ADVISOR SNAPPED AT ME "IF YOU KEEP COMING BACK, WE MAY HAVE TO CHARGE YOU," EVEN THOUGH I HAVE TIME LEFT ON THE FULL WARRANTY. THIS IS A HAZARD, AND THEY SHOULD WARN PEOPLE THAT THE SYSTEM USES SO-CALLED SMART TECHNOLOGY, AND TO BE CAREFUL WHEN CHANGING THE BLADES.

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