NHTSA Complaint #11034257 — 2015 HYUNDAI SONATA

I DROVE 200 MILES FROM MY HOME TO CHARLEVOIX, MICHIGAN. WHILE DRIVING I NOTICED THAT THE ENGINE WAS MAKING A 'WHOOSHING SOUND' EVERY TIME I ACCELERATED. THIS HAPPENED AT HIGHWAY SPEEDS AND AT NORMAL CITY DRIVING SPEEDS. RATHER THAN DRIVE THE CAR HOME, I TOOK IT TO THE CLOSEST DEALERSHIP SOME 60 MILES AWAY AND REPORTED THE PROBLEM. CAR HAS A 2.0TURBO ENGINE. THE INLET DUCT THAT BRINGS AIR INTO THE TURBO SEVERED AT THE POINT OF ATTACHMENT TO THE TURBO. THE TECHNICIAN AT THE DEALER SAID THAT HE COULD NOT TELL IF THE DUCT MELTED OR WAS CUT. OTHER THAN OIL CHANGES, THE CAR HAS NEVER REQUIRED ENGINE SERVICE. HE DEEMED THE CAR UNSAFE TO DRIVE OFF THE LOT., HE SAID IN HIS WRITE UP THAT ANY OBJECT COULD FIND ITS WAY INTO THE TURBO BECAUSE THE DUCT IS UNATTACHED. THIS WOULD LEAD TO TOTAL ENGINE FAILURE, AND HAZARDOUS DRIVING CONDITION. THE CAR HAS BEEN AT THE DEALERSHIP SINCE FRIDAY, OCTOBER13,2017. I RECEIVED NOTIFICATION FROM THE DEALER TODAY THAT THE REPLACEMENT PART IS ON NATIONAL BACK ORDER AND THAT THEY HAVE BEEN TOLD BY HYUNDAI THAT THERE IS NO PROMISED DELIVERY DATE SINCE NO PARTS ARE IN STOCK I SUSPECT THAT THERE MAY BE OTHER CUSTOMERS WHO REPORTED THE SAME PROBLEM WHICH WOULD BE CAUSING THE STOCK-OUT SITUATION.