NHTSA Complaint #11033454 — 2011 VOLKSWAGEN ROUTAN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11033454
Vehicle	2011 VOLKSWAGEN ROUTAN
Component	ENGINE
Date of Incident	April 15, 2016
Date Filed	October 15, 2017
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

OUR TRANSMISSION ISSUE STARTED AS WE'RE GOING DOWN I-75 AT ABOUT 65-70. WHAT SOUNDED LIKE SOMETHING FALLING FROM UNDER THE HOOD AND MAKING A KLANKING SOUND AT IF IT WAS FALLING FROM THE ENGINE. AFTER A FEW MONTHS THE TRANSMISSION STARTED MAKING A HIGH PITCHED NOISE. OUR LOCAL AUTO REPAIR STORE WOULDN'T TOUCH IT SO WE HAD TO TAKE IT TO THE VW DEALER. TURNS OUT NOT ONLY DID WE NEED A NEW TRANSMISSION BUT WE ALSO NEEDED A NEW TIPM. TOTAL COST INCLUDING LABOR WAS OVER $7000.00. WE HAD ROUGHLY 85,000 MILES ON IT SO IT WAS NO LONGER COVERED UNDER WARRANTY.

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