NHTSA Complaint #11033356 — 2015 TOYOTA COROLLA

VEHICLE SOLD WITH A DEFECTIVE DRIVER SIDE WINDOW. TOOK OUR 2015 TOYOTA COROLLA INTO A SHOP TO GET THE WINDOWS TINTED, THE VENDOR THAT TINTED THE WINDOWS STATED THE VEHICLE WINDOWS SHOULD NOT BE ROLLED DOWN FOR 5 DAYS TO ALLOW THE WINDOW TINT TO DRY. WE FOLLOWED THE INSTRUCTIONS FROM THE VENDOR (TINT MY RIDE) - 1330 S PARKER RD, DENVER, CO 80231 - (720) 808-8286. WE BEGIN ROLLING THE WINDOWS DOWN AFTER 5 DAYS AS INSTRUCTED A FEW WEEKS WENT BY AND I NOTICED A GAP BETWEEN THE TINT AND THE CAR DOOR. I TOOK THE CAR BACK TO THE VENDOR TINT MY RIDE TO HAVE THEM CORRECT THE WINDOW TINT ISSUE AND THE REPRESENTATIVE WHO SOLD MY THE WINDOW TINT (VERONICA) MENTIONED THAT IT WAS NOT A WINDOW TINT ISSUE AND THAT IT WAS A CAR WINDOW ISSUE WITH THE WINDOW SLIDING AND BEING OFF TRACK. THIS IS A VERY SERIOUS SAFETY ISSUE IF CAR MANUFACTURERS ARE ABLE TO SELL BRAND NEW VEHICLES WITH WINDOWS THAT ARE DEFECTIVE AND OFF TRACK. THIS VEHICLE WAS BOUGHT BRAND NEW AND HAS NEVER BEEN IN AN ACCIDENT AND WE HAVE ALWAYS TAKEN THE VEHICLE IN TO GET IT MAINTENANCE ACCORDING TO THE DEALERSHIPS RECOMMENDATIONS. HOW CAN A DEALERSHIP SELL A BRAND NEW VEHICLE TO A CUSTOMER THAT HAS A DEFECTIVE DRIVER SIDE WINDOW? THIS NEEDS TO BE INVESTIGATED AS A SAFETY ISSUE AS I AM CONCERNED THERE MAY BE OTHER SAFETY CONCERNS WITH THIS VEHICLE.