NHTSA Complaint #11033114 — 2011 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 20 MPH, THE VEHICLE SPUTTERED, MADE A KNOCKING NOISE, AND LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO SOUTHERN STATES SUBARU OF RALEIGH (2511 WAKE FOREST RD, RALEIGH, NC 27608 (888) 439-5154) WHERE IT WAS DIAGNOSED WITH A FAULTY ENGINE THAT NEEDED REPLACEMENT. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE). UPON RETRIEVING THE VEHICLE FROM THE DEALER, A CLICKING SOUND WAS HEARD COMING FROM THE STEERING COLUMN AND UNDERNEATH THE VEHICLE. THE DEALER INFORMED THE CONTACT OF A RECALL FOR THE STEERING COUPLER, BUT THE VEHICLE WAS OVER THE MILEAGE AND COULD NOT BE REPAIRED PER THE MANUFACTURER RECALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V190000 (STEERING), BUT WAS UNSURE IF THE RECALL WAS SERVICED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFFERED THE CONTACT TO HYUNDAI AWARDS TO REPAIR THE VEHICLE. THE CONTACT STATED THAT THE MANUFACTURER INQUIRED OF AN ESTIMATE OF THE REPAIRS. WITHOUT AN ESTIMATE, THE CONTACT QUOATED $500. THE VEHICLE WAS THEN TAKEN TO JOHNSON HYUNDAI OF CARY (5000 OLD RALEIGH RD, CARY, NC 27511(919) 439-2059) WHERE IT WAS DIAGNOSED WITH A STEERING COUPLER AND AXLE FAILURE. THE TECHNICIAN STATED THAT THE AXLE DAMAGE OCCURRED AT THE TIME OF THE ENGINE REPLACEMENT. THE CONTACT CALLED THE MANUFACTURER AGAIN WITH A MORE ACCURATE REPAIR COST OF $800, AND WAS INFORMED THAT THEY WOULD ONLY PAY $500 TOWARDS THE REPAIR. THE FAILURE MILEAGE WAS 90,043.