NHTSA Complaint #11031740 — 2003 FORD WINDSTAR

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 25 MPH, THERE WAS A LOUD NOISE COMING FROM THE REAR OF THE VEHICLE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND NOTICED THAT THE REAR AXLE DETACHED. THE VEHICLE WAS TOWED TO A TOWING GARAGE WHERE IT WAS DIAGNOSED THAT THE AXLE WAS DETACHED IN HALF AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED SEYMOUR FORD (2601 SEYMOUR RD, JACKSON, MI 49201, PHONE NUMBER: (517) 787-9500) WHERE IT WAS DIAGNOSED THAT THE REAR AXLE REINFORCEMENT BRACKET FAILED AND WOULD CONTACT FORD CUSTOMER SERVICE TO GET AN APPROVAL FOR THE REPAIR. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE MANUFACTURER INFORMED THE CONTACT THAT THE RECALL WAS PAST DUE AND WOULD NOT REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 220,000.