NHTSA Complaint #11030122 — 2011 MAZDA MAZDA2

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11030122
Vehicle	2011 MAZDA MAZDA2
Component	STEERING
Date of Incident	September 1, 2014
Date Filed	September 27, 2017
Mileage	23,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

I PURCHASED THIS MAZDA 2 NEW IN JANUARY 2012. SEPT 2014 I NOTICED THE STEERING BINDING AND MAKING NOISE. DEALERSHIP DIAGNOSED AS RACK AND PINION ASSEMBLY DEFECTIVE. A YEAR LATER SEPT OF 2015 THE SYMPTOMS HAPPENED AGAIN, AND ASSEMBLY IS REPLACED AGAIN. NOW SEPTEMBER 2017 THE UNIT HAD GONE BAD AGAIN AND DEALERSHIP ADVISED ASSEMBLY NEEDS REPLACED. I HAVE HAD ALL WORK DONE AT MAZDA DEALERSHIP. WHEN I CONTACTED MAZDA ABOUT THIS ISSUE I NEVER RECEIVED A RESPONSE. DEALERSHIP WAS ALSO TO TALK TO MAZDA TECH SUPPORT AND AGAIN NOTHING. THREE RACK AND PINION UNITS IN 5 YEARS SEEMS TO INDICATE A PROBLEM. I HAVE 51,000 MILES ON THE CAR. I DRIVE BACK AND FORTH TO WORK AND TO THE Y.

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