NHTSA Complaint #11013708 — 2011 MAZDA MAZDA2

TL* THE CONTACT OWNS A 2011 MAZDA 2. WHILE THE VEHICLE WAS BEING SERVICED BY AN INDEPENDENT MECHANIC, THE MECHANIC DIAGNOSED THAT THE STEERING GEAR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT SPOKE WITH AN UNKNOWN DEALER IN BRISTOL, TN, BUT DID NOT REMEMBER WHAT WAS STATED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHO DIAGNOSED THE SAME FAILURE. THE CONTACT SPOKE WITH BILL GATTON MAZDA OF JOHNSON CITY (2909 N ROAN ST, JOHNSON CITY, TN 37601) WHO STATED THAT THEY DID NOT KNOW ANYTHING ABOUT THE STEERING GEAR BEING DEFECTIVE. THE VEHICLE WAS REPAIRED BY THE INDEPENDENT MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO SPEAK WITH NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.