NHTSA Complaint #11024812 — 2010 BMW X5

TL* THE CONTACT OWNS A 2010 BMW X5. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THAT THE POWER MALFUNCTION WARNING LIGHT ILLUMINATED AND THE POWER STEERING FAILED. IN ADDITION, THE 'POWER LOSS PLEASE REDUCE SPEED' WARNING MESSAGE ILLUMINATED. THE CONTACT WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT TURNED THE IGNITION OFF AND ATTEMPTED TO RESTART THE VEHICLE BUT FAILED TO START. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS LEFT IN THAT AREA, AND WAS NOT TOWED AT THE TIME. THE LOCAL DEALER (SANTA MONICA BMW, SANTA MONICA BLVD, SANTA MONICA, CA, 90401) WAS CONTACTED AT 310-829-3535 AND MADE AWARE OF THE FAILURE, WHERE THEY ADVISED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. THE CONTACT WAS DELIBERATED ON THE USE OF AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V550000 (STEERING, ENGINE AND ENGINE COOLING), AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 79,000.