NHTSA Complaint #11024546 — 2015 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11024546
Vehicle	2015 HYUNDAI SONATA
Component	ENGINE
Date of Incident	September 16, 2017
Date Filed	September 19, 2017
Mileage	78,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHILE DRIVING ON A MAIN ROAD IN MY CITY I ACCELERATED AND HEARD A BANGING NOISE IN MY ENGINE, WHEN I ACCELERATED THE NOISE GOT LOUDER. FINALLY, THE NOISE STOPPED AND AS I NOTICED THE NOISE GONE I ALSO NOTICED I COULD NO LONGER HEAR MY ENGINE. I TRIED TO ACCELERATE AND MY SPEEDOMETER WAS COMPLETELY FROZEN WITH THE OIL LIGHT, ENGINE LIGHT, AND BATTERY LIGHT ON. I WAS ABLE TO COAST TO A RESIDENTIAL AREA WHERE MY CAR WAS PICKED UP AND TOWED. FAST FORWARD A FEW DAYS AND HYUNDAI IS NOW CLAIMING THAT THE ENGINE FAILURE IS DUE TO NEGLECT AS NOW THEY ARE REQUIRING ALL MAINTENANCE RECORDS FOR MY VEHICLE OR MY WARRANTY IS NULL. IF I CAN'T GET MY WHOLE MAINTENANCE HISTORY THEN I WAS TOLD THAT WILL BE A REAL PROBLEM AND MY SERVICE MAY BE DENIED! MIND YOU, 2014 SONATAS WERE RECALLED DUE TO THEIR ENGINE BUT I WAS ASSURED THE 2015 SONATAS HAVE A DIFFERENT ENGINE, DIFFERENT PART. PLEASE DO YOUR RESEARCH AND DO NOT BUY A HYUNDAI, THEY DO NOT STAND BY THEIR WORK.

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