NHTSA Complaint #11024167 — 2011 HYUNDAI SONATA ENGINE

Complaint Details

ODI Number	11024167
Vehicle	2011 HYUNDAI SONATA
Component	ENGINE
Date of Incident	September 10, 2015
Date Filed	September 19, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TL* THE CONTACT OWNS A 2011 HYUNDAI SONATA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V568000 (ENGINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER (SOUTHERN STATES HYUNDAI OF RALEIGH, 2511 WAKE FOREST RD, RALEIGH, NC 27609) AND WAS INFORMED THAT HE WOULD HAVE TO PAY TO HAVE THE VEHICLE INSPECTED FOR THE NOISE COMING FROM THE LEFT SIDE OF THE MOTOR. THE MANUFACTURER WAS CONTACTED AT 800-633-5151 AND STATED THAT THE VIN WAS INCLUDED IN THE RECALL AND WAS NOT SURE WHY THE DEALER WAS NOT REPAIRING THE VEHICLE. THE MANUFACTURER ALSO STATED THAT THEY WOULD CONTACT THE DEALER, BUT HAD NOT AT THE TIME OF THE COMPLAINT. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

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