NHTSA Complaint #11022863 — 2013 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO BURNS HYUNDAI (550 W RTE 70, EVESHAM TOWNSHIP, NJ 08053) WHERE IT WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE) AND NHTSA CAMPAIGN NUMBER: 14V434000 (POWER TRAIN). AFTERWARDS, WHILE THE VEHICLE WAS IDLING, THE CONTACT NOTED EXCESSIVE VIBRATION IN THE ENGINE AREA AND HEARD A KNOCKING NOISE. THE CONTACT SPOKE WITH BURNS HYUNDAI AND WAS INFORMED THAT THE VIBRATION WAS NORMAL; HOWEVER, THE MANUFACTURER STATED THAT THE VIBRATION WAS NOT NORMAL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 57,560.