NHTSA Complaint #11022304 — 2016 TOYOTA TUNDRA

I PURCHASED A BRAND NEW TOYOTA TRUCK. I STEP ON THE REAR BUMPER WHEN THE TRUCK WAS STATIONARY AND NEARLY BROKE MY LEG, I NOTICED THAT THE REAR BUMPER APPEARED TO HAVE BEEN ALREADY BROKEN. WHEN I TOOK THE NEW TOYOTA TRUCK TO THE PARKER TOYOTA COEUR D'ALENE IDAHO DEALERSHIP THEY SAID THAT THE REAR BUMPER WAS UNDER RECALL. A "...EQUIPPED WITH RESIN REAR STEP BUMPERS AND RESIN REINFORCEMENT BRACKETS AT EACH CORNER." YET THEY DID NOT HAVE THE PARTS. THIS I HAD TO DRIVE AROUND WITH THIS CRACKED BUMPER. THE BUMPER EVENTUALLY CAME OFF ON THE FREE WAY AND BROKE APART. I RETURNED AFTER PARKER TOYOTA IN COEUR D'ALENE, IDAHO HAD THE PARTS AND I HAD THE TIME. BOB TOLD ME THAT TOYOTA WOULD NOT PAY FOR THE BUMPER. THEY TOLD ME THAT IT WAS MY FAULT THAT I STEPPED ON THE PICKUP TRUCK'S BUMPER. I CALLED TOYOTA AND MY CASE NUMBER IS CASE NUMBER: 170-906-0652 JEREMY. THEY SAID PARKER TOYOTA REPORTED THAT THERE WAS SOME DAMAGE TO THE BODY OF THE TRUCK, AND ALSO SINCE I STEPPED ON THE BUMPER THEY WOULD NOT REPLACE THE BUMPER. IF THERE IS ANY DAMAGE TO THE TRUCK, IT IS TINY AND IT HAD TO HAPPEN AFTER THE BUMPER WAS OFF THE TRUCK. TO HAVE ANY DAMAGE TO THE BODY AN ACCIDENT WOULD HAVE HAD TO GO "THROUGH" THE BUMPER. I HAVE DRIVEN AROUND WITH THE CAR FOR NEARLY 1 YEAR AFTER THE BUMPER FELL OFF A NEW TOYOTA TRUCK. STEPPING ON A BUMPER, WHICH IS A VERY NORMAL THING TO DO WITH A PICKUP TRUCK SHOULD NOT VOID THE RECALL. IT IS NOT MY FAULT THAT A BRAND NEW TRUCK HAD A RESIN BRACKET THAT GAVE WAY, INJURING ME, AND BECOMING A ROAD HAZARD. TOYOTA DOES NOT WANT TO PAY TO FIX THEIR PROBLEMS.