NHTSA Complaint #11705412 — 2016 TOYOTA TUNDRA

The power steering went out during routine around-town driving. One moment it was steering fine, the next moment it became extremely difficult and sluggish. There were no warning lights or warning of any sort until the steering wheel started jerking unevenly as I tried to turn. I was able to get control of the vehicle and pull it to the side of the road. There was no difference in the engine noise, and I couldn't see any noticeable fluid leak. I was able to drive the vehicle home, make an appointment with the Toyota dealer, and get the vehicle to the dealership for inspection. The dealership told me after inspection, that the rack and pinion steering was binding internally, and that there was seepage from the right boot. Initially, they told me that the pump should be fine. I authorized them to replace the rack and pinion steering. After which, they told me that the problem seemed to still persist some, and that the pump would have to be replaced also. My total bill came to $3,200, which seemed not unfair. But this whole issue seemed like something that should be noticed as part of a recall. I found the NHTSA recall number. 21V-920, and my truck seemed to match exactly the symptoms spelled out is this recall , but Toyota refused to acknowledge it. My VIN number did not fall within the specified VIN for this recall. I've driven several Toyotas, including another Tundra, a Tacoma, 2 Highlanders and a Sienna, and have been pleased with each vehicle. This Tundra is 10 years old with 95,000 miles, and I've only done expected maintenance and a couple of occasional minor repairs. Those being: - Having the brakes resurfaced - Changing out the alternator In the end, it wasn't a devastating amount of money, but it was an issue that I felt Toyota should have taken care of. I did reach out to them, but because I had already paid for the repairs on the vehicle I needed to drive for work, they refused to talk to me any further. I have the estimate and final bill.