NHTSA Complaint #11254522 — 2016 TOYOTA TUNDRA

TL* THE CONTACT OWNS A 2016 TOYOTA TUNDRA. WHILE THE CONTACT WAS SERVICING THE VEHICLE, THE BUMPER DETACHED WHEN A FRIEND STEPPED ON THE BUMPER. PRIOR TO THE FAILURE, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V051000 (STRUCTURE). THE CONTACT DROVE TO AUTONATION TOYOTA SOUTH AUSTIN (4800 S IH 35 FRONTAGE RD, AUSTIN, TX 78745, 512 518-6900) AND WAS INFORMED THAT SINCE THE VEHICLE WAS PREVIOUSLY INVOLVED IN A CRASH, THEY WOULD NOT REPLACE THE BUMPER. THE MANUFACTURER WAS CONTACTED AND SIDED WITH THE DEALER; HOWEVER, THEY FELT THE RECALL SHOULD STILL BE REMEDIED. THE MANUFACTURER REFERRED THE CONTACT TO SAN MARCOS TOYOTA (5101 I-35, SAN MARCOS, TX 78666, 512-392-1999) WHERE THEY POINTED OUT DAMAGE TO THE SIDE AND REAR OF THE VEHICLE AND ALSO REFUSED TO SERVICE THE RECALL. THE CONTACT CALLED THE MANUFACTURER BACK AND FILED A COMPLAINT REGARDING THE REFUSAL OF SERVICE. THE CONTACT DROVE TO UNIVERSAL TOYOTA (12102 I-35, SAN ANTONIO, TX 78233, 726-444-6959) WHERE THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 76,000. THE VIN WAS UNKNOWN.