NHTSA Complaint #11021503 — 2010 MERCURY MARINER

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHEN THE GEAR SHIFTER WAS PLACED IN DRIVE, THE ACCELERATOR PEDAL WAS DEPRESSED AT A LOW SPEED BUT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. WHILE ATTEMPTING TO PARK, THE POWER STEERING FAILED AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY OR INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.