NHTSA Complaint #11021064 — 2016 HYUNDAI TUCSON

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11021064
Vehicle	2016 HYUNDAI TUCSON
Component	ENGINE
Date of Incident	October 15, 2015
Date Filed	September 1, 2017
Mileage	1,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

TL* THE CONTACT OWNS A 2016 HYUNDAI TUCSON. AFTER ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE FAILED TO ACCELERATE AND LOST POWER. THE VEHICLE THEN JERKED FORWARD. THE VEHICLE WAS TAKEN TO SHORTLINE HYUNDAI (100 HAVANA ST, AURORA, CO 80010) WHERE THE DEALER STATED THAT THEY UPDATED THE ECM SOFTWARE, WHICH SHOULD REPAIR THE ISSUE. THE FAILURE RECURRED SEVERAL MORE TIMES AND THE VEHICLE WAS TAKEN BACK TO SHORTLINE HYUNDAI EACH TIME WHERE THE SOFTWARE WAS UPDATED AGAIN; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE MANAGER, WHO FAILED TO ASSIST. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V628000 (POWER TRAIN, ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 1,000. UPDATED 11/01/17*LJ

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