NHTSA Complaint #11020549 — 2003 HONDA PILOT

TL* THE CONTACT OWNS A 2003 HONDA PILOT. WHILE THE VEHICLE WAS STATIONARY, THE KEY BECAME STUCK IN THE IGNITION ON AUGUST 26, 2017. THE CONTACT REMOVED THE BATTERY TO DISENGAGE THE ENGINE AND THE IGNITION KEY WAS ABLE TO BE REMOVED. THE VEHICLE WAS TOWED TO TITANS HONDA IN TYSONS CORNER, VIRGINIA, BUT THE DEALER WAS UNABLE TO REINSERT THE KEY INTO THE IGNITION TO START THE VEHICLE. IN ADDITION, THE DEALER STATED THAT THERE WAS NO RECALL FOR THE VEHICLE. ON ANOTHER OCCASION, WHILE STATIONARY, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE KEY FELL OUT OF THE IGNITION. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND PROVIDED THE CONTACT WITH CASE NUMBER: 06264304. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V573000 (ELECTRICAL SYSTEM) APPLIED DIRECTLY TO THE FAILURE. THE FAILURE MILEAGE WAS 152,000.