NHTSA Complaint #11019408 — 2014 GMC SIERRA 1500 ENGINE

Complaint Details

ODI Number	11019408
Vehicle	2014 GMC SIERRA 1500
Component	ENGINE
Date of Incident	August 15, 2017
Date Filed	August 24, 2017
Mileage	62,820 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

RADIATOR LEAK. TOOK TRUCK TO SHOP TO FIND OUT WHY FLUID LEAKING UNDER TRUCK. UPON INSPECTION THEY FOUND THAT THE RADIATOR HAD FRACTURED. THE REPAIR PEOPLE FOUND THAT THERE HAD BEEN A RECALL IN 2014 FOR GMC SIERRA'S, BUT OURS WASN'T LISTED. A RADIATOR SHOULD NOT FAIL ON A 3 1/2 YEAR OLD VEHICLE. THE SPECIFIC SPECIAL COVERAGE # 15829 STATED THAT CYCLING OF THE THERMOSTAT MAY RESULT IN STRESS FRACTURES OF THE RADIATOR. THE REPAIR PEOPLE FELT THIS WAS WHAT HAPPENED. WE WERE FORTUNATE THAT WE WERE IN TOWN AND NOT TRAVELING. WE CONTACTED GMC DIRECTLY TO FILE A COMPLAINT AND THEY REFUSED TO DO ANYTHING ABOUT IT. ACTUALLY TOLD US TO FILE A COMPLAINT HERE. THE RESULTING BILL WAS $1,346.07. $648.17 IN PARTS, $633.45 IN LABOR. NEEDLESS TO SAY WHEN IT COMES TO BUYING ANOTHER TRUCK, THIS BRAND WILL NOT BE ON OUR LIST.

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