NHTSA Complaint #11018878 — 2011 FORD FUSION

TL* THE CONTACT OWNS A 2011 FORD FUSION. THE CONTACT STATED THAT WHEN THE USED CAR LOT SOLD THE VEHICLE, THEY MADE NOT MENTIONED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 15V340000 (STEERING) AND 16V384000 (AIR BAGS). THE CONTACT NOTICED THAT WHILE DRIVING AT ANY RATE OF SPEED A WARNING LIGHT FLASHED FOR POWER STEERING ASSIST FAULT. THE DEALER (SUMMERVILLE FORD, 9700 DORCHESTER RD, SUMMERVILLE, SC 29485, (877) 477-1434) STATED THAT THEY WERE UNABLE TO PROVIDE THE REMEDY DUE TO THE MILEAGE AND THE CONTACT WAS UNCERTAIN AS TO WHY THEY REFUSED THE POWER STEERING RECALL BUT MADE NO MENTION OF THE AIR BAG RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS WAITING TO DETERMINE WHEN THEY MIGHT PROVIDE THE SOLUTION FOR BOTH RECALL REPAIRS TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.