NHTSA Complaint #11018713 — 2011 BMW X3

TL* THE CONTACT OWNS A 2011 BMW X3. WHILE DRIVING VARIOUS SPEEDS, THE STEERING WHEEL FAILED TO TURN LEFT OR RIGHT INTERMITTENTLY AND THE CHECK ENGINE AND CHASSIS MALFUNCTION WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT TURNED OFF AND RESTARTED THE ENGINE, AND THE VEHICLE RETURNED TO NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER (BMW OF NORTH HAVEN (LOCATED AT 610 WASHINGTON AVE, NORTH HAVEN, CT 06473; (203) 239-7272) WHERE IT WAS DIAGNOSED THAT THE BATTERY AND THE ZGM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL OTHER TIMES. THE VEHICLE WAS TAKEN TO THE SAME DEALER TWO OTHER TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER (EUROPEAN CAR - BOSCH CAR SERVICE LOCATED AT 274 ALBANY TURNPIKE, CANTON, CT 06019; (860) 693-6383). THE DEALER STATED THAT THERE WAS AN OPEN NHTSA CAMPAIGN NUMBER: 11V341000 (STEERING) FOR THE SAME FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-525-7417 AND ADVISED THE CONTACT TO CALL NHTSA TO HAVE THE VEHICLE ADDED TO THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 98,257.