NHTSA Complaint #11015909 — 2017 FORD FUSION ENERGI

THE VEHICLE WAS PURCHASED ABOUT 4 MONTHS AGO WITH 3,000 MILES. HAVE ALREADY FILED A COMPLAINT WITH NHTSA REGARDING A PROBLEM WITH WIRING HARNESS WHICH CAUSED VEHICLE TO LOSE POWER IN TRAFFIC AS WELL AS CHANGE GEARS. FORD LOOKED AT THE PROBLEM AND SAID COMPUTER DIDN'T RECORD. UPON RECEIVING CAR BACK (5TH TIME FOR SAME ELECTRICAL PROBLEM) THE CAR BEGAN EXHIBITING THE SAME PROBLEM. ON 8/5/17, WHILE IN GARAGE THE ALARM UNEXPECTEDLY STARTING GOING ON AND OFF, DOORS LOCKING AND UNLOCKING. SEE BELOW FOR DETAILS. AS OF 8/17/17 FORD HAS NOT BEEN ABLE/WILLING TO ESCALATE IT TO SENIOR ENGINEERING TO EXPLAIN WHY THE EVENTS ARE NOT RECORDED IN THE COMPUTER. PLEASE NOTE, WE HAVE VIDEOS OF THE VEHICLE IN MOTION AND BEING LOADED ON TOW TRUCK WHILE ALARMS ETC ARE ACTING UP. WE BELIEVE THIS TO BE A VERY SERIOUS SAFETY FLAW. SEE BELOW FOR DETAILS SENT TO FORD ON 8/8/2017. 1. CALLED FORD ROADSIDE - 8/8/17 10:00PM (APPROX) 2. THE CAR KEPT TURNING ON AND OFF. 3. MOVED CAR TO FRONT SO TOW TRUCK COULD GET IT 4. WHILE I WAS DRIVING FROM BACK OF HOUSE TO FRONT, IT PUT ITSELF INTO PARK. AND THEN BACK INTO DRIVE. YOU COULD FEEL THE ELECTRONIC DIAL SHIFTER MOVE MECHANICALLY 5. GOT TO FRONT OF HOUSE. ALARM CONTINUED TO TRIP. LEFT CAR ON IN ACCESSORY MODE TO KEEP ALARM FROM GOING OFF AND LEFT IN PARK. AFTER 10 STEPS AWAY FROM CAR (9:55PM) IT PUT ITSELF INTO DRIVE AND DROVE INTO THE BACK OF MY TRUCK. NO DAMAGE THAT I CAN SEE. BUT HAVE PHOTOS. 6. DECIDED TO MOVE BACK TO GARAGE AS TO NOT BE A RISK TO NEIGHBORS. THE CAR KEPT LOCKING AND UNLOCKING DOORS. 7. IT'S NOW IN GARAGE. IT KEEPS LOCKING, UNLOCKING AND POWER CYCLING...AND SHORT ALARM SOUNDS 8. WHEN TOW TRUCK ARRIVED, ALARM AND OTHER ELECTRICAL ISSUES PERSISTED WHILE BEING LOADED AND WHILE THE TOW TRUCK DROVE AWAY AGAIN, WE HAVE A COUPLE OF VIDEOS, AS WELL AS 3 EYE WITNESSES TO CONFIRM THIS BEHAVIOR.