NHTSA Complaint #11015695 — 2015 HYUNDAI SONATA

MY ENGINE SUDDENLY STALLED WHILE DRIVING DOWN A BUSY HIGHWAY WITH MY FAMILY. LUCKILY NO ONE WAS HURT THANK THE LORD! WE WERE DRIVING DOWN THE HIGHWAY WHEN WE STARTED TO HEAR A KNOCKING NOISE AND THE CAR STARTED TO DECELERATE. WE NOTICED THERE WAS WHITE SMOKE AS WELL. I WAS ABLE TO GET THE CAR TO THE SHOULDER OF THE HIGHWAY. THE CAR WOULD NOT RESTART SO WE CALLED ROADSIDE ASSISTANCE AND SINCE IT WAS SATURDAY EVENING, (AFTER HOURS) WE HAD PARK THE CAR AT A NEARBY WALMART UNTIL MONDAY. I HAD TO DO THE WHOLE ROADSIDE ASSISTANCE SONG AND DANCE ALL OVER AGAIN MONDAY. THE SERVICE DEPARTMENT WAS VERY ACCOMMODATING. THEY WERE PLEASANT AND EVEN PROVIDED A LOANER CAR. THEY INFORMED ME THE ENGINE WOULD NEED TO BE REPLACED BUT SINCE MY CAR ONLY HAD 34,000 MILES IT SHOULD BE COVERED. THEY SAID THEY JUST HAD TO GET IT APPROVED BY HYUNDAI FIRST. AFTER A WEEK OF WAITING THEY CALLED ME UP AN TOLD ME HYUNDAI WOULD NOT BE COVERING THE VEHICLE DUE LACK OF MAINTENANCE (SIGHTED OIL CRUDE BUILD UP AS EVIDENCE) AND I WOULD NEED TO FORK OVER $5500. I GOT THE OIL CHANGED AND MAINTAINED THE CAR BUT FAILED TO KEEP DOCUMENTATION. UPON RESEARCHING THE ISSUE, IT APPEARS HYUNDAI HAS A HISTORY OF NOT STANDING BY THEIR WARRANTY AND LEAVING THEIR CUSTOMERS HIGH AND DRY. IN FACT THEY JUST SETTLED A LAW SUIT FOR THE SAME EXACT THING. SO WE PAID UP, WAITED A WEEK FOR THE REPAIRS AND NOW I'M BACK UP HERE A WEEK LATER WITH ANOTHER ENGINE PROBLEM (OVERHEATING). LUCKILY WE ONLY HAD THE CAR FOR A WEEK BECAUSE THEY LIKELY WOULD'VE CHARGED ME AGAIN. WELL HOPEFULLY THEY WILL PROVIDE ME WITH A LOANER AGAIN BECAUSE THIS JUST DESTROYED MY WORK SCHEDULE FOR TODAY.