NHTSA Complaint #11015026 — 2013 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA. WHILE THE VEHICLE WAS UNDERGOING A REGULAR OIL CHANGE AT JIFFY LUBE IN ROSBERG, OREGON, THE MECHANIC NOTICED A LOT OF METAL SHAVINGS IN THE OIL PAN. THE MECHANIC SHOWED THE CONTACT THE OIL PAN AND GAVE HER THE OPTION OF HAVING THE OIL SYSTEM FLUSHED WITH FAKE OIL. THE CONTACT THEN TOOK THE VEHICLE TO BUTLER HYUNDAI IN MEDFORD, OREGON FOR DIAGNOSTIC TESTING. THE DEALER STATED THAT THE OIL WAS CLEAN AND THERE WERE NO TRACES OF METAL SHAVINGS; THEREFORE, THERE WAS NO NEED TO REPAIR THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE). THE CONTACT RECEIVED NOTIFICATION FOR THE RECALL ON 4/14/17. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,000.